Terms & Conditions

1.1 Acceptance. By creating an account, ticking the acceptance box at sign-up or checkout, or otherwise accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms.

1.2 The whole agreement. These Terms apply together with, and incorporate by reference, the following documents, which form a single agreement between you and Luceria:

If there is a conflict between these Terms and another of those documents on a point that document specifically governs (for example, data handling in the Privacy Policy), the more specific document controls on that point.

1.3 Changes to these Terms. We may update these Terms from time to time (for example, to reflect changes to the Service or the law). See [Changes & re-acceptance](#changes-and-versioning) for how that works and when we will ask you to re-accept.

1.4 Consent record. When you accept, we record which version of each document you accepted and when, as described in the Privacy Policy.

2.1 Minimum age. You must be at least 16 years old to use the Service. The Service is designed for students and recent graduates, including 16–18-year-old school-leavers, so we expect some users to be minors. We apply child-protective defaults to those accounts (see the Privacy Policy).

2.2 Under-18s and paid plans. If you are 16 or 17, you may only buy a paid plan if you are legally able to enter into the contract, or with the permission of a parent or guardian. If you are using someone else's payment card (for example, a parent's or guardian's), you must have their permission to do so. Paying with another person's card without their consent is not allowed and may be a breach of these Terms and of the card provider's terms.

2.3 Capacity. By using the Service you confirm that you can lawfully enter into this agreement, or that you have the consent of a parent or guardian who can.

2.4 One account. You may hold one personal account. Do not create multiple accounts, share your account, or let anyone else use it, unless we agree in writing.

2.5 Account accuracy. You agree to give accurate registration information and to keep it up to date.

2.6 Account security. You are responsible for keeping your login details safe and for activity that happens under your account. You must:

• choose a strong, unique password and keep it confidential;
• not share your password or let others access your account; and
• tell us promptly at [PLACEHOLDER — Sully to complete: security/contact email, e.g. support@luceria.co.uk — confirm monitored] if you think your account has been accessed without your permission.

We are not responsible for losses caused by someone using your account where that resulted from you failing to keep your details secure — but nothing in this clause limits your rights where the loss was caused by our negligence or breach (see [Liability](#limitation-of-liability)).

In these Terms:

• "Luceria", "we", "us", "our" means [PLACEHOLDER — Sully to complete: legal entity name, company number (Companies House) and registered office address], the provider of the Service.
• "Service" means the Luceria platform, website, browser extension (Luceria Lens), APIs, content and related services.
• "You", "your", "user" means the person using the Service.
• "Account" means your Luceria user account.
• "User Content" means anything you upload, paste, create or submit through the Service — for example CVs, cover letters, job descriptions, messages you ask us to risk-check, tracker entries, and posts on Luceria Link.
• "AI Output" means text or other content the Service generates using artificial intelligence.
• "Free", "Pro", "Pro Plus" mean the subscription tiers described in [Section 4](#service-description).
• "Consumer" means an individual using the Service wholly or mainly outside their trade, business, craft or profession.
• "Sub-processor" means a third party we use to help deliver the Service (for example, our AI provider). The current list is in the Privacy Policy.

4.1 Overview. Luceria is an AI-assisted career and applications platform for students and recent graduates. It helps you work through the steps of finding and applying for opportunities, and includes a public scam/risk checker as a free entry point.

4.2 Live features. The Service currently includes the following features (we describe these honestly as the features that are live today):

4.3 Subscription tiers. The Service is offered on three tiers:

• Free — free access to core features, including the scam/risk checker.
• Pro — paid tier with expanded access. Pricing is in [Section 11](#billing-and-subscriptions).
• Pro Plus — paid tier that adds Luceria Lens (the browser extension) and priority access. Pricing is in [Section 11](#billing-and-subscriptions).

4.4 What Pro Plus does and does not include. Pro Plus currently provides Luceria Lens plus priority access. Other features that may be discussed as part of our roadmap — for example Lumen, Burn Mode, mass-apply, a Limitless tier, or add-on packs — are not included and are not currently available. We will not charge you for features that have not shipped, and we describe plans by what they actually deliver today.

4.5 Changes to features. The Service is under active development. We may add, change, improve, limit or withdraw features (including moving a feature between tiers) where we have a fair reason to do so — for example for legal, security, technical or commercial reasons. Where a change materially reduces what a paid plan delivers, we will act fairly and in line with your consumer rights and [Section 11](#billing-and-subscriptions) (including any refund you may be due). We will give reasonable notice of significant changes where we can.

4.6 Availability. We aim to keep the Service available but do not promise it will be uninterrupted or error-free. We may carry out maintenance, and parts of the Service depend on third parties (such as our AI provider and hosting).

This section is important. Please read it.

5.1 Guidance only — not professional advice. The Service and all AI Output are provided for general informational and self-help purposes only. They are guidance, not advice. AI Output is not professional, legal, financial, immigration, tax, medical or regulated careers advice, and must not be relied on as such. If you need advice of that kind, consult a suitably qualified professional.

5.2 No advisory or fiduciary relationship. Using the Service does not create any advisory, fiduciary, agency, employment or professional-client relationship between you and Luceria. We do not act on your behalf and we do not owe you advisory or fiduciary duties.

5.3 "As is" / "as available". AI features can be wrong, incomplete, out of date or misleading, and may produce content that looks confident but is inaccurate (sometimes called "hallucination"). To the maximum extent the law allows, AI Output is provided "as is" and "as available" with no warranty of accuracy, completeness, fitness for a particular purpose or suitability for any decision. Your consumer rights are not affected (see [Section 12](#consumer-cancellation) and [Section 14](#limitation-of-liability)).

5.4 You must verify; you are responsible for your decisions. You are solely responsible for your own applications, communications and decisions. You must independently check and verify anything important before relying on it — for example, before sending an application, replying to a recruiter, accepting an offer, paying money, or sharing personal information. Do not treat AI Output as a final answer.

5.5 Scam / risk checker — an aid, not a guarantee. The scam/risk checker is an assistive aid that looks for risk signals. It is not a guarantee and not a substitute for your own judgement. In particular:

• it can produce false positives (flagging a legitimate opportunity as risky) and false negatives (failing to flag a scam);
• a result such as "lower-risk" or "safe" is not a guarantee that an opportunity, employer, recruiter or message is legitimate; and
• you must always do your own due diligence before acting — for example, before paying any money, sharing identity documents or bank details, or attending in person.

To the maximum extent the law allows, Luceria is not liable for any loss arising from you acting on (or not acting on) any risk assessment or score. Nothing in this clause limits liability that cannot be excluded by law (see [Section 14](#limitation-of-liability)).

5.6 External / third-party data. Some features may surface information sourced from third parties (for example, company information from Companies House or other public sources). That data is provided by those third parties, may be incomplete, outdated or inaccurate, and is offered without warranty. Always verify external information at source.

5.7 No guarantee of outcomes. We do not guarantee that using the Service will result in any job, interview, internship, placement, offer, application response or other outcome. Outcomes depend on many factors outside our control.

6.1 No discriminatory use. You must not use the Service, or any AI Output, in a way that unlawfully discriminates against any person — including on the basis of protected characteristics under the Equality Act 2010 (such as age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation) or equivalent protections under applicable law.

6.2 Luceria does not make employment decisions. Luceria is a user-side coaching tool. It does not make hiring, selection or admissions decisions, and it is not designed or licensed to be used by employers, universities, recruiters, employability teams or other institutions to rank, score, screen, shortlist, reject, profile or otherwise assess candidates.

6.3 No institutional candidate-assessment use without separate terms. No institution, employer, recruiter or education provider may use the Service to assess, rank, score, screen, shortlist, reject, profile or allocate opportunities to candidates unless they have entered into a separate, assessed B2B agreement with us that has been through an AI-compliance review (see [Section 7](#ai-act-positioning) and [Section 16](#b2b-institutional)). Using the consumer Service for those purposes is a breach of these Terms.

7.1 What Luceria is. Luceria is an assistive, user-side workflow coach. It helps the individual user prepare and manage their own applications. It is not an employer-side automated recruitment, selection, scoring, ranking or rejection system.

7.2 Why that matters. Under the EU AI Act, certain employment-related AI systems — for example tools used to recruit or select people, or to make or materially influence decisions about candidates — can be classified as high-risk (Annex III). The consumer Luceria Service is not built or sold for that purpose, and we do not intend it to be a high-risk system.

7.3 If institutions want to use it differently. If universities, recruiters, employers or employability teams want to use Luceria to assess, rank, screen, score, allocate opportunities to, or make decisions about candidates, the classification could change (potentially to high-risk). That use is not permitted under these consumer Terms. Any such B2B use must be covered by a separate agreement and reassessed for AI-Act and other compliance before launch (see [Section 16](#b2b-institutional)). [PLACEHOLDER — Sully to complete: confirm B2B/institutional features and the AI-Act assessment are completed before any institutional launch.]

8.1 You own your content. You keep ownership of your User Content. These Terms do not transfer ownership of your User Content to us.

8.2 Licence you grant us. To run the Service, you grant Luceria a limited, worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, display and adapt your User Content solely to provide, secure, maintain and improve the Service for you — including sharing it with our sub-processors (for example, our AI provider Anthropic) strictly to deliver the features you use. This licence ends when your User Content is deleted, except where we must keep limited copies for a short time for backups, security or legal reasons (see the Privacy Policy).

8.3 Our intellectual property. We (and our licensors) own the Service, including the platform, software, design, content we author (such as the Journal), and our branding. The names and marks "Luceria" and "Lens", and our logos, are our trade marks [PLACEHOLDER — Sully to complete: confirm trade-mark status / registrations, if any]. You may not copy, modify, distribute, reverse-engineer, scrape or create derivative works from the Service except as the law allows or we permit in writing.

8.4 Feedback. If you send us ideas, suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use them without obligation or payment to you. You are not required to send feedback.

8.5 Third-party content you upload — your responsibilities. You must only upload content you are allowed to. In particular:

• Other people's personal information. Do not upload another person's CV, emails, applications, references, private messages or other personal data without lawful authority to do so.
• Employer / job documents. You confirm you have the rights needed to upload job descriptions, employer documents, screenshots or similar material, and that doing so does not breach anyone's rights or any confidentiality obligation.
• Sensitive data. Please do not upload special-category or highly sensitive personal data unless it is necessary and you are entitled to (see the do-not-upload guidance in the Privacy Policy).

8.6 Our right to remove content. We may remove, restrict or refuse User Content that we reasonably believe infringes someone's rights, breaches privacy, breaks the law or these Terms or the [AUP](/acceptable-use), or poses a security or safety risk. Where appropriate and lawful, we will tell you why.

9.1 Acceptable use. Your use of the Service must comply with our [Acceptable Use Policy](/acceptable-use), which is incorporated into these Terms. In short, you must not misuse the Service, break the law, harm others, attempt to bypass security or rate limits, attempt prompt-injection or other attacks, scrape or overload the Service, or use it to harass, defraud or discriminate. The AUP sets out the full rules.

9.2 Community. Luceria Link is a signed-in community with posts, comments, reactions, profiles, mute and a working report mechanism. Content there is also governed by the AUP. We may moderate, remove content or restrict accounts that breach the rules.

9.3 Third-party links and services. The Service may link to, or surface information from, third-party websites and services we do not control (for example, employer sites, Companies House, or external resources). We are not responsible for third-party sites, their content, accuracy or their practices. Visiting them is at your own risk and subject to their terms and privacy policies.

10.1 Server-side AI. When you use an AI feature, your input is sent to our AI provider, Anthropic (Claude), which processes it server-side as a processor on our behalf to generate the response. The AI does not make any solely-automated decision that produces legal or similarly significant effects about you — a human-meaningful decision is always yours to make (see [Section 5](#ai-and-service-disclaimers) and the Privacy Policy on automated decision-making).

10.2 Training. According to Anthropic's current commercial / API terms, inputs and outputs are not used to train Anthropic's models. [PLACEHOLDER — Sully to complete: re-check Anthropic's commercial/API terms and confirm this statement is accurate before launch.]

10.3 International transfer. Using the AI provider may involve transferring data outside the UK/EEA (for example to the US). We rely on appropriate safeguards for that transfer — [PLACEHOLDER — Sully to complete: transfer safeguard for Anthropic — SCCs / UK IDTA / adequacy]. More detail is in the Privacy Policy.

10.4 Don't put secrets in prompts. Because AI inputs are processed to generate a response, please do not paste passwords, full payment-card numbers, government identity numbers or other highly sensitive data into AI features.

11.1 Free tier. The Free tier is free. Some features require a paid plan.

11.2 Paid plans, currency and pricing. Paid plans are billed in GBP (£) only. Both the Pro and Pro Plus tiers are offered on four billing cadences — monthly, 3-month, 6-month and annual — with longer commitments offered at a lower equivalent monthly price:

The exact total you pay for each cadence, and the renewal price, are shown at checkout before you confirm. [PLACEHOLDER — Sully to complete: confirm the exact upfront total charged for each multi-month/annual cadence and that the displayed equivalent matches Stripe pricing.]

11.3 VAT / tax. [PLACEHOLDER — Sully to complete: VAT/tax treatment — whether prices are inclusive or exclusive of VAT, the VAT registration position, and tax handling for non-UK customers.] The price and any applicable tax are shown at checkout before you pay.

11.4 Payment processing (Stripe). Payments are processed by Stripe. Luceria never stores your full card number. By subscribing, you authorise us (via Stripe) to charge your chosen payment method for the plan you select, including at each renewal.

11.5 Auto-renewal. Paid plans renew automatically at the end of each billing term (monthly, 3-month, 6-month or annual) at the then-current renewal price for that cadence, until you cancel. We will make renewal terms clear at checkout, and will provide renewal reminders where required by law (see [Section 17](#future-compliance)).

11.6 How to cancel. You can cancel at any time, easily and online, with no need to contact us — through Settings → Billing (the self-serve Stripe customer portal). Cancelling stops future renewals.

11.7 Effect of cancelling. If you cancel a paid plan, you keep access to the paid features until the end of the period you have already paid for, and it will not renew after that. We do not give partial refunds for the unused part of a paid term unless a refund is required by law (including your statutory cancellation and consumer rights — see [Section 12](#consumer-cancellation) and [Section 13](#consumer-rights)).

11.8 Failed payments and downgrade. If a renewal payment fails, we (via Stripe) may retry it. If payment still cannot be taken, your plan may be paused or downgraded to the Free tier, and paid features may become unavailable, until payment succeeds. We will not delete your account or User Content simply because a payment failed.

11.9 Price changes. We may change prices for future billing terms. We will give you reasonable advance notice of any price change before it takes effect, and you can cancel before the change applies if you do not accept it. [PLACEHOLDER — Sully to complete: confirm the notice period for price changes.]

11.10 Live charging. [PLACEHOLDER — Sully to complete: confirm that live charging is enabled (env flag LUCERIA_PRO_LIVE) before relying on these billing terms; until then, paid plans may not be charging.]

This section is about the 14-day change-of-mind ('cooling-off') cancellation right if you are a consumer in the UK or EU buying a paid plan online. It reflects the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and equivalent EU rules. It is different from ordinary cancellation (ending future renewals — see [Section 11.6](#billing-and-subscriptions)) and from your statutory rights if something is wrong (see [Section 13](#consumer-rights)).

12.1 Our plans are mixed. Luceria is substantially a service (ongoing, hosted features — Coach, CV Studio, Mock Interview, interview prep, workflow and application storage, risk/fit checks, account data, and Luceria Lens), together with some digital-content elements supplied immediately (for example an AI-generated CV, cover letter or plan you can use straight away). Different cooling-off rules apply to each element, so we describe them separately.

12.2 Your 14-day right. You normally have 14 days from the day your paid plan starts to change your mind and cancel for any reason.

12.3 Starting immediately — what it means (the split). At checkout we ask you to expressly request and agree that paid access starts immediately, and we explain the consequences before you pay. If you give that express request and acknowledgement before supply begins:

• Digital content / features supplied immediately (not on a tangible medium): once supply begins, your 14-day change-of-mind right will be lost for those elements, where the law allows (reg. 37).
• Service or mixed elements that have started but are not fully performed: if you cancel within the cancellation period, any refund may be reduced in proportion to the access or performance already supplied — this is not an automatic total forfeiture.
• Service elements fully performed within the cancellation period after your express request and acknowledgement: the cooling-off right may be lost for that fully-performed element, where the law allows.
• If you do not give that express request and acknowledgement, you keep the full 14-day right.

12.4 What this does and does not affect. The above removes only your change-of-mind (cooling-off) refund, and only where the law allows. It does not remove or limit your statutory rights under the Consumer Rights Act 2015 (see [Section 13](#consumer-rights)) — for example if the service is faulty, not as described, or not performed with reasonable care and skill — or any liability that cannot lawfully be excluded. We do not operate a 'no refunds under any circumstances' policy; any reference to payments being non-refundable means for change of mind only, where permitted by law, and without affecting your statutory rights.

12.5 Ordinary vs statutory cancellation (do not confuse them). Ordinary cancellation uses Settings → Billing (the Stripe customer portal): it stops future renewals and you keep access until the end of the period you have paid for. It does not, by itself, make a cooling-off refund request. Statutory 14-day cooling-off cancellation is the right in this Section 12 — use the cooling-off option on your billing page, or send a clear statement (12.6).

12.6 How to make a statutory cancellation. You can exercise the cooling-off right by: using the cooling-off option in Settings → Billing; or sending a clear statement that you wish to cancel, by email to [PLACEHOLDER — Sully to complete: cancellation contact email, e.g. support@luceria.co.uk]; or completing the model cancellation form in 12.8.

12.7 Acknowledgement on a durable medium. When you use the online cooling-off option (or otherwise send a statutory cancellation request), we acknowledge it without undue delay on a durable medium (by email). The acknowledgement includes (a) the date and time of your cancellation request and (b) a statement that we will assess any refund or proportionate deduction under these Terms and applicable law, taking into account any access or performance already supplied. Where a refund is due, we make it without undue delay (and within 14 days of being informed).

12.8 Model cancellation form.

> To: Luceria — [PLACEHOLDER — Sully to complete: entity name + cancellation email/postal address] > > I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: > > - Service: Luceria [plan name — Pro / Pro Plus] subscription > - Ordered on / started on: ____________ > - Name of consumer: ____________ > - Email on account: ____________ > - Date: ____________ > - Signature (only if sent on paper): ____________

12.9 Where you live (regions). This cooling-off right and the immediate-supply waiver apply where the law allows. In the UK and EU, the waiver of the change-of-mind right is only effective where you gave prior express consent and acknowledgement (as above). In the United States, there is generally no equivalent statutory cooling-off right for this kind of online subscription; there, the position is our contractual policy that change-of-mind payments are non-refundable once access begins, without affecting any rights you have under applicable US federal or state law. [PLACEHOLDER — Sully to complete: confirm any US state-specific cancellation / auto-renewal disclosures for the states you sell into.]

12.10 Under-18 consumers. If you are 16 or 17, please also read [Section 2](#eligibility-and-accounts): you may purchase only where you can lawfully contract, or with your parent or guardian's permission, and you must have permission to use any payment card that is not your own. A parent or guardian may have additional rights in relation to a card used without their consent, and the child-user protections elsewhere in these Terms continue to apply.

13.1 Consumer Rights Act 2015. If you are a consumer, you have legal rights under the Consumer Rights Act 2015 and other consumer-protection laws. These include that a digital service should be supplied with reasonable care and skill, match its description, and (where you pay) be fit for purpose. Nothing in these Terms removes or limits those statutory rights.

13.2 What to do if something goes wrong. If the Service is faulty or not as described, please contact us at [PLACEHOLDER — Sully to complete: support/complaints email — confirm support@luceria.co.uk is monitored] so we can try to put it right. You may be entitled to a repair, a price reduction or a refund, depending on the circumstances and the law.

13.3 No reduction of remedies. Any limits in these Terms apply only to the extent the law allows and never below the minimum protection the law gives you as a consumer.

14.1 What we never exclude. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; and
• any of your non-excludable rights as a consumer under the Consumer Rights Act 2015 and other mandatory consumer-protection law.

The rest of this section is subject to 14.1 and does not reduce those protections.

14.2 What we are not liable for. Subject to 14.1, and to the extent the law allows, we are not liable for:

• indirect or consequential loss — loss that is not a foreseeable result of our breach;
• loss of profit, business, opportunity, goodwill or anticipated savings;
• loss arising from your reliance on AI Output, a scam/risk result, or external/third-party data, where you did not independently verify it (see [Section 5](#ai-and-service-disclaimers)); and
• loss arising from any job, interview or other outcome not happening — we do not guarantee outcomes.

14.3 Cap on liability. Subject to 14.1, our total liability to you arising out of or in connection with the Service and these Terms — whether in contract, tort (including negligence), breach of statutory duty or otherwise — is limited to the total fees you paid to us in the 12 months immediately before the event giving rise to the claim. [PLACEHOLDER — Sully to complete: confirm the cap basis (e.g. fees paid in the prior 12 months) with the reviewing solicitor.] For users on the Free tier who have paid us nothing, this does not remove the protections in 14.1 or your statutory rights, but reflects that no fees have been paid.

14.4 Fairness for consumers. If you are a consumer, the limits in this section apply only so far as is fair and lawful, and they never limit liability that the law says cannot be limited.

14.5 Your responsibility. Because the Service is guidance only, you remain responsible for your own decisions, applications and due diligence (see [Section 5](#ai-and-service-disclaimers)).

15.1 Your indemnity (not against consumers where unlawful). If you use the Service in breach of these Terms or the AUP, or unlawfully, you agree to be responsible for, and where lawful to reimburse us for, reasonable losses, costs and third-party claims that directly result from that misuse or breach. If you are a consumer, this clause does not apply to the extent it would be unfair or unlawful under consumer-protection law — it is aimed at deliberate or serious misuse (for example, uploading someone else's data without authority, or attacking the Service), not honest mistakes.

15.2 Suspension or termination by us. We may suspend, restrict or terminate your access (in whole or part) if you materially breach these Terms or the AUP, if required by law, or to protect the Service, other users or third parties from harm or security risk. Where it is appropriate and lawful, we will give you notice and a chance to fix the problem first, and we will act proportionately.

15.3 Termination by you. You may stop using the Service and close your account at any time. You can cancel a paid plan as described in [Section 11](#billing-and-subscriptions) and delete your account and data as described in [Section 18](#account-closure-and-data).

15.4 Effect of termination. When your account ends: your right to use the Service stops; any paid access continues until the end of a period you have already paid for (subject to your cancellation/refund rights); and we will handle your data as set out in the Privacy Policy and [Section 18](#account-closure-and-data). Sections that by their nature should survive (for example, intellectual property, disclaimers, liability and governing law) continue to apply.

16.1 These Terms are for consumers. These Terms are written for individual users. Consumer-specific protections generally do not apply to genuine business/institutional customers, but mandatory laws may still apply where relevant.

16.2 Separate agreement required. Any use by a business, university, employer, recruiter, employability team or other institution — including any use to assess, rank, screen, score, shortlist, reject, profile or allocate opportunities to candidates — must be under a separate written B2B agreement with us, supported by a full institutional Data Processing Agreement (DPA) (a separate document), and must pass our AI-compliance review (see [Section 7](#ai-act-positioning)). The consumer Service may not be used for those purposes. [PLACEHOLDER — Sully to complete: link/reference to the B2B agreement and institutional DPA once finalised.]

We are preparing for the new UK subscription-contract rules under the Digital Markets, Competition and Consumers Act 2024 (DMCCA 2024). When those rules come into force, they will require enhanced subscription protections — for example clearer pre-contract information, renewal reminders, easy online cancellation, and cooling-off arrangements. We will update these Terms and our billing flows to comply. [PLACEHOLDER — Sully to complete: confirm the implementation date and that renewal-reminder + cooling-off mechanics are in place before relying on the subscription model.]

18.1 Export. You can export your data from your account (authenticated data export). Today the export includes your profile, workflows, tasks, artefacts, documents (via secure links), risk-check inputs and usage counters. It does not yet include your Luceria Link content, post-rejection reflections, or the events metadata log — we are working to widen it. Full detail is in the Privacy Policy.

18.2 Deletion. You can delete your account from your account settings (an authenticated request with a typed "DELETE" confirmation). Deletion triggers an immediate cascade across our user tables, including hard-deletion of your Luceria Link posts and comments, subject to limited lawful exceptions (such as short-lived backups and records we must keep by law). Full detail is in the Privacy Policy.

18.3 Data-protection requests. For privacy rights (access, correction, objection and so on), please see the Privacy Policy. [PLACEHOLDER — Sully to complete: confirm the identity-verified DSAR contact route, since no out-of-band/email DSAR flow exists yet.]

19.1 Talk to us first. If you have a problem, please contact us first at [PLACEHOLDER — Sully to complete: complaints/support email]. Most issues can be resolved quickly and informally. We will try to resolve your complaint fairly and promptly.

19.2 Governing law. These Terms and any dispute relating to them are governed by the laws of England and Wales [PLACEHOLDER — Sully to complete: confirm governing law], and the courts of England and Wales have jurisdiction.

19.3 Consumer protection (mandatory home rights). If you are a consumer, this choice of law and jurisdiction does not take away the protection of mandatory consumer-law rules of the country where you live. You may also be able to bring proceedings in your home country's courts where the law allows.

19.4 EU consumers — online dispute resolution. [PLACEHOLDER — Sully to complete: confirm whether an ODR/ADR scheme or EU online dispute resolution reference should be included for EU consumers.]

20.1 Updating these Terms. We may update these Terms from time to time. The current version and its date are shown at the top of this page and are drawn from our internal version register (lib/legal/versions.ts).

20.2 Material changes & re-acceptance. If we make a material change, we will take reasonable steps to bring it to your attention (for example, by notice in the Service or by email) and, where appropriate, ask you to re-accept before you continue using affected features. For paid plans, material changes are also subject to your rights in [Section 11](#billing-and-subscriptions) and [Section 12](#consumer-cancellation).

20.3 Continued use. Where re-acceptance is not required, continuing to use the Service after a change takes effect means you accept the updated Terms — but this never reduces your statutory consumer rights.

20.4 Version & date. Last updated: [rendered from versions.ts]. Version: [rendered from versions.ts].

You can contact us about these Terms or the Service at:

• General / support: [PLACEHOLDER — Sully to complete: confirm support@luceria.co.uk is monitored]
• Privacy: privacy@luceria.app (see the Privacy Policy)
• Legal entity & registered office: [PLACEHOLDER — Sully to complete: legal entity name, company number and registered office address]
• Data protection contact / DPO / EU representative (if any): [PLACEHOLDER — Sully to complete]